Customer Acknowledgement Form
APC Finishing seeks to provide the best complete detailing service experience.
We would like to take this opportunity to thank you for considering our services
and point out some of the terms and conditions of our business criteria. We hope
you will find these policies listed below helpful and informative in ex-plaining
the extent of our auto detailing services. By scheduling any service with APC
Finishing you hereby agree to all terms listed on said agreement.
1. Prior to APC Finishing performing services on your vehicle, you, the owner,
will advise of any cosmetic or mechanical issues that would prevent us from
completing the service.
2. This may include low battery, trunk permanently
shut, power seating not usable, windows do not roll down, etc.…
3. If your vehicle poses a potential threat to my health and/or safety, please
let that be known. If there are the any harmful substances (needles, drugs,
gasoline, vomit, blood, feces.) in the vehicle, it is a must to let this be
known PRIOR to your appointment.
4. If you have scheduled an appointment at our location, please understand that
it is not a "detail shop” but our garage at our home that we have equipped to
take customers. We do not have a waiting room so customers must arrange to drop
the vehicle off. Please give us ample notice via phone call or text to set up a
time to drop the vehicle off.
5. We require payment to be made in full on the day of the scheduled service.
We accept Cash, Venmo or Zelle. Failure to pay in full on the same day will
result in a 10% late charge accrued each day if left unpaid.
6. We require a 24-hour notice to cancel any booking/detailing service. Failure
to do so will result in a $20 cancellation fee.
7. APC Finishing reserves the right to refuse service.
8. We reserve the right to charge a $25 non-refundable retainer if the customer
has canceled and rescheduled multiple times.
9. We reserve the right to alter or amend a booking time/date without penalty
but wherever possible will let the customer know.
10. We reserve the right to alter a booking or move a booking in accordance to
weather conditions and/or equipment failure or Acts of God without penalty to the
company.
11. Additional charges may apply for heavy staining, excessive pet hair, fluids,
mold.
12. We will contact you the day before the scheduled appointment to confirm, give
you an estimated time of arrival, and make sure the weather is permitting us to
work.
13. We will contact you on the day of the appointment if we are running late or
ahead of schedule.
14. Please remove all personal belongings, money, and other significant items
from their vehicle prior to any type of details.
15. If areas such as the center armrest storage or glove compartment are not
cleared, we will not be able to clean them due to customer"s private personal
belongings.
16. Due to child safety, we will not remove or replace car seats under any
circumstances. We ask that our clients remove car seats and booster seats before
we arrive. Should the car seat be left in the vehicle we will do our best to
clean around the car seat but can"t promise your total satisfaction.
17. Each client agrees to indemnify and hold harmless APC FInishing, its owner,
employees and affiliates from any damage, loss, expense, cost, claim and liability
(including attorney and legal fees) arising out of APC Finishing's services,
including without limitation, any accidental property damage not relating to the
services performed. I acknowledge that the unique nature of APC Finishing's
business may expose me to greater property damage risk, and I hereby assume such
risk.
18. We reserve the right to amend any price during the detailing should it differ
from the original price.
19. A minimum of 10% surcharge will be applied to all jobs that involve excessive
pet hair, urine, vomit, blood, feces, or other hazardous materials.
20. Additional charges may apply for heavy staining, excessive pet hair, fluids,
mold & sand.
21. We make no promises when it comes to the removal of stains and/or odors
from vehicles. We aim to please so we will try our best. Please be aware that
some upholstery and carpets are beyond cleaning and may not completely clean up
as expected. Some stains are permanent. We may consult you on what can and cannot
be done in regard to your vehicle's interior.
22. Odors cannot be removed by cleaning alone. We offer an Ozone treatment at an
additional cost.
23. We will neither remove nor install custom equipment from your vehicle. This
includes, seat covers, subwoofers, light bars, pet protectors, sunshades.
24. We are not responsible for damage due to heavily soiled, stained or damaged
interior components, such as dash buttons and steering column buttons and knobs.
Such areas may be so caked with dirt, grime, and makeup that cleaning may result
in these buttons and knobs losing their markings.
25. Engine bays and sunroof/moon-roofs will be an additional charge. We are not
responsible for any mechanical or electrical problems when cleaning engine bays
and sunroof/moon-roofs due to areas simply getting wet from the wash/cleaning
process. Please make sure your vehicle is in good mechanical/electrical working
order. There is no way of knowing of these problems before we begin, so please
understand that if issues do arise after our detailing process, we will NOT be
held responsible.
26. The headliner is gently cleaned, however there may be remaining stains. The
glue used for headliners will start to release if cleaned more aggressively or
with stronger cleaners. Please understand that headliners may not come completely
clean due to this reason. If you choose to clean them at your own risk, they may
look clean but will sag over time due to the glue being compromised.
27. We do not use harsh cleaning products on any interior or exterior areas. All
of our products are safe and do not chemically damage carpets, leather, vinyl,
plastic, painted, clear coated, or chrome surfaces.
28. We are not responsible for baked-on brake dust that cannot be completely
removed either on the surface or deep within the wheel. Some wheels are beyond
cleaning and may need to be repaired or replaced.
29. Bird droppings, bug splatter, sap, and tar will chemically etch into your
vehicle's paintwork if left for a period of time. This will result in a deep
chemical mark on the paintwork that may need additional work to safely remove.
In some cases, the mark cannot be removed completely without comprising the
clearcoat.
30. Exterior black or grey, textured or smooth trim pieces may be beyond restoring
and will have to be replaced. We try our best to restore the plastic to its
original color.
31. Any wax, sealant, or coating not properly cared for will not last it's
intended durability length. We recommend safely hand washing.
32. We have your permission to take pictures or video of your vehicle for marketing
purposes. These will never be sold or given to third parties.
33. We will not tolerate any verbal or physical abuse under any circumstances and
will take the relevant actions should any such behaviors be encountered.
34. For your safety please keep a safe distance, at least 10-15 feet away from
our work area to avoid any trip or slip hazards. If you need to speak to us while
we are working on your vehicle please make sure to get our attention from a
distance. We try to pay attention to our surroundings.
35. If we have applied a ceramic coating to your vehicles paint, trim, wheels,
or glass and you optout of our maintenance program to care for the coating we are
no longer responsible for any premature coating failure. Please consider having us
maintain your vehicle coating every 3-4 months so as to ensure it"s durability for
the next 1-10 years.
36. Reimbursement will not be paid for any minor cosmetic damage as a result of
detailing your vehicle. Reimbursement will be paid for any major damage caused to
your vehicle as a result of our gross negligence or willful misconduct.
APC Finishing will approve the body shop and/or vendors before issuing any
reimbursement.
37. Each client agrees to indemnify and hold harmless Elite Auto Spa, its owners,
employees and affiliates from and against any and all liabilities, expenses,
damages, and costs, including attorney and legal fees, resulting from any service
provided or injury after our services have been completed.
APC Finishing Detail Center
11260 Fairbanks Ct.
Crown Point, IN 46307